Refund policy
Return & Exchange Policy – Ring Reza
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ringrezapk@gmail.com. Please note that returns will need to be sent to the following address:
📍 Ring Reza Head Office, Multan
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, feel free to contact us at ringrezapk@gmail.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
❌ Customized Products (Personalized or engraved items)
❌ Sale Items & Gift Cards
If we made a mistake on a customized order, we will offer an exchange or correction.
For any concerns regarding your specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
⚠️ Please note: It may take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at ringrezapk@gmail.com.